Depending on the operating system it is installed in, the App may need to request additional permissions to access the following data on the User handset where it is installed and operates.

Location data (GPS location): Are used to display your position on the map. Geolocation data is not stored.

Camera: Is used to record and download images/videos of the App’s content through Augmented Reality.

Storage space: To upload photos access to the device’s storage space is required.

Microphone: To hear audio message, which is encrypted and not stored, access to the device’s microphone is required.

Internet: The application requires internet access to support the functionality of content visualization using Augmented Reality technology and the use of artificial intelligence technology.

You can revoke the above permissions through your device settings.

We collect and process your personal information for the following purposes:

• to create and manage your account
• to verify your email address and provide login access
• to display AR content and location-specific features
• to ensure legal compliance and safeguard user data.

In addition, and following your specific approval:

• to track your interactions with AR activities and questionnaires
• to calculate points, rankings, and show leaderboard standings.

In addition, and following your specific approval for the use of anonymous, non-sensitive and non-personally identifiable information:

• for research and software development purposes
• for commercial purposes.

Cognisensus may disclose your data if required by law, such as in response to a court order or to comply with statutory obligations.

If Cognisensus is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, in compliance with applicable laws. In such case, you will be notified accordingly.

Following your specific approval, as described above, your data may form part of anonymous, non-sensitive and non-personally identifiable information used for research, software development and commercial purposes by Cognisensus or third parties.

You have the following rights regarding your personal data:

Right to Access Personal Data
You have the right to obtain confirmation on whether your personal data is being processed and, if so, to access such data by contacting us at support.immerge@cognisensus.com.

Right to Rectification
If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request rectification by contacting us at support.immerge@cognisensus.com.

Right to Erasure (Right to Be Forgotten)
You may request the deletion of your personal data, provided that no legal or regulatory obligation prevents us from doing so by selecting the “delete account” button at the Settings section in the App.

Right to Data Portability
You have the right to receive your personal data in a structured format and to request its transfer to another service provider by contacting us at support.immerge@cognisensus.com.

Right to Restrict Processing
You may request that we restrict the processing of your personal data in specific cases, such as if you contest its accuracy by contacting us at support.immerge@cognisensus.com.

Right to Object to Processing
You have the right to object to our processing of your personal data when it is based on legitimate interests or used for direct marketing by contacting us at support.immerge@cognisensus.com.

Right to Withdraw Consent
If you have provided consent to process your personal data, you may withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal, by contacting us at support.immerge@cognisensus.com..

Right to Lodge a Complaint
If you believe that your rights under GDPR have been violated, you have the right to lodge a complaint by contacting us at support.immerge@cognisensus.com.

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access control measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You may request that your data be deleted at any time by contacting us at support.immerge@cognisensus.com or selecting the “delete account” button at the Settings section in the App.

Our App is not intended for anyone under 16 years old, or the age needed to consent to the processing of personal data in your country of residence. We do not knowingly collect personal information from children under 16. If we discover that we have inadvertently collected data from a child under 16, we will take steps to delete it.

As Cognisensus operates globally, your personal data may be transferred and processed in countries outside your own. We ensure that such data transfers comply with applicable data protection laws, and appropriate safeguards are in place to protect your information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified through the App or via email where appropriate. Your continued use of the App after any updates will constitute your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cognisensus
support.immerge@cognisensus.com
2km of Paianias – Markopoulou Avenue, 19400 Koropi